Providing public services in the context of digital transformation from the theory of the citizen-centered local governance model

Abstract

The article research article on the citizen-centered governance model, proposed by Anwar Shah and his colleagues, is focused on analyzing the current state of local governance in developing countries. The author emphasizes the importance of public sector reform to solve problems and "diseases" in the government apparatus. By proposing a citizen-centered governance model, Shah and his colleagues emphasize people's participation and supervision in public management. In this way, they believe that the problems of weak capacity of civil servants, centralized and rigid apparatus, monopoly in public service delivery and lack of people's participation and supervision can be minimized. Combining public service provision in a citizen-centered governance model is considered an effective approach to improve the performance and transparency of local governance. In this way, we can build a local governance system that responds more quickly and effectively to community needs, while promoting sustainable development and improving the quality of life for the people.