Protocol for Identifying and Retaining Critical Knowledge in a Public Health Administration

Abstract

The Secretary of Public Health (SSP) faces a looming skills gap due to retirements and rotations of civil service staff. Critical knowledge retention is crucial across all generational cohorts due to the retirement and turnover of workers. This study develops a protocol that addresses the knowledge retention needs of the four generations (Baby Boomers, X, Y, Z) that coexist in the workforce to ensure the continuity of the Public Health Secretariat. The objective of the study is to develop a protocol for the management, transfer, and retention of critical knowledge. A scoping review is conducted in Scopus and Web of Science to develop the protocol, to identify critical knowledge workers through tool scores. The instrument developed in this research includes two pilots on Baby Boomer and Millennial workers. Both workers had critical and essential knowledge for the continuity of the organisation. The Baby Boomer worker presented a higher amount of tacit, operational, and individually owned knowledge, while the Millennial worker showed a predominance of tacit technological knowledge. This protocol provides a practical and adaptable approach to identifying and prioritising critical knowledge holders, allowing organisations to map and determine the amount of essential knowledge within the workforce. An important limitation of the study is the small sample of workers who participated in the pilot test of the protocol. Further research is therefore recommended in other public administrations and across all generations in employment.