Abstract
Under training in HDFC Bank, I analyzed both the customer and the competitors of the Bank. Both customers and competitor hold supreme importance in any organization all scheme and service are planned for the convenience and the satisfaction of the customer in a competitor environment Customer’s satisfaction and convenience in respect of services and working of the organization creates rapport of the organization in the market and distinguish it from its competitor’s to satisfy customers. Organization has to be taken care of the competitor’s strategies, their services offering, charges etc.In my study, I took 4 Banks and did comparison on the basis of the service they provide and the charges they charge for their services and I did it with appropriate accuracy.
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