Proposed correlation between effectively addressing quality issues and improving provider well-being

Abstract

Abstract: Introduction: Quality assurance and performance improvement (QAPI) and performance improvement projects (PIP) are tools to ensure quality care, safety, and problem-solving standards are met and exceeded. This paper examines possible correlations between data gained from implemented QAPI programs at Robert C. Byrd Clinic (RCBC) and provider burnout. Methods: Two surveys were evaluated for this paper. The first survey, Quality Report, identified each respondent's department, the monthly quality reports’ satisfaction rating, and the reports’ perceived accuracy. 28 providers completed the first survey. The second survey was the Well Being Index (WBI), which assesses provider burnout. 38 providers completed the second survey. Results: More than half (53.57 %) of individuals were dissatisfied with using the monthly reports to calculate quality reimbursement for insurance companies, and (65.79%) of participants in the WBI indicated that they felt burned out from their work in the past month. Conclusion: The findings of these two surveys warrant future research to evaluate the possibility of a correlation between the perceived accuracy of quality reports and provider burnout.