Abstract

In this paper, we are proposing a data model to help improve the quality of service and the satisfaction of cloud service consumers. To do this, we proposed 2 sub-models: A 1st sub -model for identifying users consuming cloud services, cloud services and the different consumptions that are made according to the context of the users. A 2nd sub-model for adapting the services consumed, while evaluating the level of satisfaction based on the metrics per service. Also differents formalizations associated with these sub-models are proposed. Implementing the final data model could allow the cloud provider to ensure that the adaptation activities of the different services take into account users and their service consumption context.

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