Abstract
The study aims to assess the property management services of Village Clubhouses as the basis for an improved quality management model. It sought to establish the profile of the customers that will represent the sample in the study, that helped identify the level of perception and compare the results to the level of expectation and the gaps of service quality using the SERVQUAL framework. The study determined the significant difference between the level of expectation and level of perception of service quality, respectively. 
 The result showed that the level of perception was low and that expectations were not met after the service have been experienced. The levels of perception vary based on their interest, the number of usages, and the facility being used; and the level of perception changes over time. The current findings call for emergent attention from the property management services company to take appropriate service performance and physical resource structure and monitor such to improve service quality to customers and employee performance.
Highlights
Presidential Decree No 1216 is one of the real estate laws in the Philippines that requires owners or developers of land to provide “open spaces” intended for developing recreational facilities and amenities for private and public use
The maintenance and security of open spaces is the sole responsibility of the real estate owners or developers
Though association dues are being collected from the members after purchasing the property, operating expenses in the maintenance of the property of the real estate owners or developers grow overtime
Summary
Presidential Decree No 1216 is one of the real estate laws in the Philippines that requires owners or developers of land to provide “open spaces” intended for developing recreational facilities and amenities for private and public use. High-quality customer service of property managers adds significant value to real estate portfolios.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have