PROJECT MANAGEMENT IN TOURISM TAKING INTO ACCOUNT RISK AND UNCERTAINTY

Abstract

The article defines that the methodology of project management in tourism should take into account the uncertainty and risks inherent in tourist services, the main patterns of the development of world tourism and the local project outlook aimed at the interaction and integration of local, regional and global tourism projects. Existing project management methodologies were analyzed and methods were determined that allow taking into account risk and uncertainty in the tourism industry, namely: the modern PMBoK (Project Management Body of Knowledge) methodology, strategic risk planning, PRM (Project Risk Management) methodology, RISKMAN, PRINCE2 (PRojects IN Controlled Environments), Agile (Scrum and Kanban), critical path method (CPM) and critical chain method (CCPM) using simulation modeling. A generalized algorithm for the application of simulation modeling in the critical path methodology (CPM) is presented, which helps to improve strategic and operational management in tourism, reduce risks and increase the efficiency of projects and services, which are important aspects of success in the tourism industry. Correctly chosen methods of project management in tourism, taking into account risk and uncertainty, create opportunities for obtaining a socio-economic synergistic effect, which will be reflected in the successful completion of the project, increasing competitiveness.