Abstract
The need to improve quality and productivity in health care is great. The usefulness of production and inventory management techniques is largely unexplored. In this case study from a university hospital in Finland, it is learnt how a change in queuing system for open heart surgery from a single first-in-first-out queue to a double-queue scheduling system can radically increase available capacity. The new double-queue system is based on finding out in advance the estimated duration of surgery – i.e. long or short procedures which are based on the cardiological examination and the management of queues separately.
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