Production seat booking system for the combination of make-to-order and make-to-stock products

Abstract

This study deals with the problem of the production seat booking system. Like an airline or train booking system, customers' orders are assigned a production seat. Using the production seat booking system, inquiries about the delivery for individual orders can be answered quickly. The key issues in the production seat booking system are: (1) In which manufacturing environments are the production seat booking system appropriate and efficient? (2) How should the production seat be set? (3) How should orders be assigned a production seat? A production planning model is formulated for a production seat booking system with a combination of make-to-order and maketo-stock as production environment. Two kinds of variables are set as policy in the model: one is a variable for setting production capacity and the other a variable for assigning orders a production seat. By focusing on the characteristics of market demand, this paper clarifies the following points: (1) How do these policy variables affect the manufactuiring performance? (2) How does the buffer inventory for make-to-stock product affect the degree of the delivery date satisfaction for make-toorder products? (3) Within what range should the two policy variables be set in order to maintain the unfilled-rate of maketo-stock product under the specified level and the degree of delivery date satisfaction for make-to-order products over the specified level? This paper presents a basis for designing for a production seat booking system through a series of numerical experiments.