Abstract
Product aspect recognition is a key task in fine-grained opinion mining. Current methods primarily focus on the extraction of aspects from the product reviews. However, it is also important to cluster synonymous extracted aspects into the same category. In this paper, we focus on the problem of product aspect clustering. The primary challenge is to properly cluster and generalize aspects that have similar meanings but different representations. To address this problem, we learn two types of background knowledge for each extracted aspect based on two types of effective aspect relations: relevant aspect relations and irrelevant aspect relations, which describe two different types of relationships between two aspects. Based on these two types of relationships, we can assign many relevant and irrelevant aspects into two different sets as the background knowledge to describe each product aspect. To obtain abundant background knowledge for each product aspect, we can enrich the available information with background knowledge from the Web. Then, we design a hierarchical clustering algorithm to cluster these aspects into different groups, in which aspect similarity is computed using the relevant and irrelevant aspect sets for each product aspect. Experimental results obtained in both camera and mobile phone domains demonstrate that the proposed product aspect clustering method based on two types of background knowledge performs better than the baseline approach without the use of background knowledge. Moreover, the experimental results also indicate that expanding the available background knowledge using the Web is feasible.
Highlights
Social media holds a considerable amount of user-generated content describing the opinions of customers on products and services in the forms of reviews, blog posts, tweets, etc
The purpose of the first was to confirm the effectiveness of using our proposed two types of background knowledge in the aspect clustering task. We apply this kind of framework into two product domains, i.e., digital camera and mobile phone domains, to demonstrate this framework can be portable to different product domains
Several research works have focused on measures of the first type, and the method we propose in this paper can be classed as being of the first type
Summary
Social media holds a considerable amount of user-generated content describing the opinions of customers on products and services in the forms of reviews, blog posts, tweets, etc. These reviews are valuable for customers to make purchasing decisions and for companies to guide the business activities. One fundamental task that is necessary for fine-grained opinion mining is aspect recognition [7, 8, 14,15,16] with the purpose of identifying the main topic addressed in a review. In many practical opinion mining applications, such as opinion summarization [13, 17] and recommender systems [18, 19], product aspect recognition is always treated as the first step
Published Version (Free)
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have