Process‐oriented knowledge management systems based on KM‐services: the PROMOTE® approach

Abstract

AbstractThis article describes the PROMOTE® approach, to define and implement a Service‐Based Enterprise Knowledge Management System (E‐KMS) that has been developed during the EC‐funded project PROMOTE (IST‐1999‐11658). The aim is to define a modelling language that is used to analyse, document and implement an E‐KMS on the basis of so‐called Knowledge Management Processes (KMPs). KMPs define the knowledge interaction between knowledge workers in a process‐oriented manner and consists of activities that are supported by knowledge management key actions (KA) like searching, categorising or storing information. These knowledge management key actions are supported by Knowledge Management Services (KM‐Service). The prototype of PROMOTE® is briefly mentioned to discuss the KMP‐models and the service based E‐KMS. Copyright © 2003 John Wiley & Sons, Ltd.