Abstract
This article describes the PROMOTE approach, to define and implement a service-based Knowledge Management System (KMS) that has been developed during an EC-funded project. The aim is to define a modelling language that is used to analyse, document and implement a KMS on the basis of so-called Knowledge Management Processes (KMPs). KMPs define the knowledge interaction between knowledge workers in a process-oriented manner and consists of activities that are supported by knowledge management key actions (KA) like searching, categorising or storing information. These knowledge management key actions are supported by IT-based knowledge management services (KM-Service). The prototype of PROMOTE® is briefly mentioned to discuss the KMP-models and the service based KMS.
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