Process Maturity Analysis of the Bulgarian Enterprises

Abstract

Abstract The concept of Process Maturity Levels was developed at the Software Engineering Institute (SEI) at Carnegie Mellon University in the Nineties, based on quality work originally undertaken by Watts Humphrey. Originally developed to support the analysis of software process maturity (CMM), the latest version, the Capability Maturity Model Integrated (CMMI) has been generalized so that it can be applied to any of a wide variety of processes in diverse organizations. CMMI defines five levels of process maturity that describe how organizations typically evolve from immature to mature organizations. Organizations at level 1 do not support processes in any significant way and are immature. Level 5 organizations are completely mature and have mastered the use of processes. Most organizations are not, right at one level or another. This report summarizes information provided by 520 respondents who completed Process Maturity Levels Survey between January and September in 2012. This analysis puts lot emphasis on how Bulgarian companies document processes and reveal the evolution of their maturity. The survey shows that most organizations in the Bulgaria are somewhere between Level 1 and Level 2, trying to expand the processes they have modeled and understand into a complete process architecture. Similarly, a smaller group of companies are between Level 3 and 4. They are working to establish process management and measurement systems throughout the company.