PROBLEMS OF PUBLIC SERVICES AND COMMUNICATIONS IN POLISH HISTORIOGRAPHY

Abstract

The author of the article continues the study of the process of post-communist transformation in Poland, focusing this time on the analysis of the achievements of Polish scientists in the study of the problems of providing public services and public administration communications. The relevance of significantly increasing attention to human problems, changing priorities in citizen-state relations as a new vector of state policy is substantiated. Today in Ukraine, the foreign experience of providing public services and development of communications, which was considered by the author on the example of the Republic of Poland in the coverage of Polish authors, remains relevant for study and implementation. The source of the research was the published works of Polish authors on public services and communications, a large part of which is also available in electronic format. Relevant regulatory legal acts of the EU, Poland and Ukraine, as well as websites of public administration bodies and public institutions of the Republic of Poland, were also developed. The purpose of the study is to reveal the key concepts and approaches of Polish scientists to the problems of providing public services and improving communications, to identify key directions and methods of public administration work with people, to reveal their results and perspectives, as well as to understand the possibilities of using Polish experience in Ukraine. To prepare the article, such scientific methods as analysis, classification, typology, abstraction and comparative studies were used. The author notes the availability in Poland of publications of materials attempting to generalize the results of previous studies and uses them as a basis. An attempt was made to systematize the available materials, highlighting the publications of regulatory and legal acts, reports on the results of scientific research, monographs, manuals and articles, as well as the study and dissemination of the best domestic and foreign experience. The coverage of the problems of public services by scientists of the Republic of Poland was revealed by the author in the following directions: consideration of the concept of "public services" and their role in modern society; classification of public services; public services in the aspect of development of a market economy and a democratic state; co-production as the conscious participation of citizens or civil society organizations in the provision of public services; concepts of innovation and innovativeness in the provision of public services; nodal barriers on the way to improving the provision of public services, etc. The problems of communication development are considered from the point of view of improving the cooperation of the public administration with the public and business, as well as the development of internal relations. In the opinion of the author, key publications of Polish scientists are highlighted, which are summarized in the following forms: monographs, manuals, articles, scientific reports, collections of best practices, methodological recommendations, materials of scientific and practical conferences. The conducted scientific investigation of the state of coverage of the problems of public services and communications by Polish scientists shows the growing attention to a comprehensive approach, which involves the perception of improving public services and communications in the direction of improving public administration.