Problems of Providing Publick Services: Comperative Legal Analysis

Gulnara Useinova,Nurlybek Tauekelov,Dzhambulat Saidumov,Duman Kusainov,Marat Saidumov,S Ziyadin,R Dinis De Sousa,A Mottaeva,A Borodin,A Shaikh

doi:10.1051/e3sconf/202015905006

Gulnara Useinova, Nurlybek Tauekelov + Show 8 more

Open Access

https://doi.org/10.1051/e3sconf/202015905006

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Abstract

The relevance of this article is due to several factors. These include: acceleration of digital modernization processes in Kazakhstan under the influence of global informatization leads to the transition to electronic document management; improving the efficiency of the Kazakh government through the introduction of information technology; the need to develop a state policy in the field of the application of new technologies in all spheres of life (NAO “State Corporation” Government for Citizens “); the need to accelerate the economic and political modernization of Kazakhstani society through the widespread use of information technology, as well as theoretical and practical interest in exploring the potential benefits of e-government and electronic document management. The essence of the new stage of the administrative reform in Kazakhstan is reduced to a short formula - from administration to management. Demanding the efficiency and quality of the provision of public services should become the central point of government service policy.

Highlights

The relevance of the topic of this article is due to the fact that open and equal access to highquality public services for everyone is one of the main tasks of any state in the modern period
The relevance of this article is due to several factors. These include: acceleration of digital modernization processes in Kazakhstan under the influence of global informatization leads to the transition to electronic document management; improving the efficiency of the Kazakh government through the introduction of information technology; the need to develop a state policy in the field of the application of new technologies in all spheres of life (NAO "State Corporation" Government for Citizens "); the need to accelerate the economic and political modernization of Kazakhstani society through the widespread use of information technology, as well as theoretical and practical interest in exploring the potential benefits of e-government and electronic document management
Demanding the efficiency and quality of the provision of public services should become the central point of government service policy

Summary

Introduction

The relevance of the topic of this article is due to the fact that open and equal access to highquality public services for everyone is one of the main tasks of any state in the modern period. The competent provision of public services means providing conditions for a decent life for their citizens. The process of providing public services covers all areas and the period of a person's entire life. A person begins to interact with the state. Interaction is carried out by obtaining public services. The very first public service from the moment of birth for each citizen is to obtain a birth certificate, receive special social benefits, etc. We can say that a citizen is completely dependent on the activities of the state, and the state, in turn, must provide him with the necessary conditions for a full life

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