Problems in sickness certification of patients: A qualitative study on views of 26 physicians in Sweden

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Objective. To identify what problems physicians experience in sickness certification of patients. Design. Qualitative analyses of data from six focus-group discussions. Setting. Four counties in different regions of Sweden. Participants. Twenty-six physicians strategically selected to achieve variation with regard to sex, geographical location, urban/rural area, and type of clinic. Results. The problems involved four areas: society and the social insurance system, the organization of healthcare, the performance of other actors in the system, and the physicians’ working situation. In all areas the problems also involved manager issues such as overall leadership, organization of healthcare, and existing incentives and support systems for physicians’ handling of patients’ sickness certification. Many physicians described feelings of fatigue and a lack of pride in their work with sickness certification tasks, as they believed they contributed to unnecessary sickness absence and to medicalization of patients’ non-medical problems. Conclusions. The problems identified have negative consequences both for patients and for the well-being of physicians. Many of the problems seem related to inadequate leadership and management of sickness certification issues. Therefore, they cannot be handled merely by training of physicians, which has so far been the main intervention in this area. They also have to be addressed on manager levels within healthcare. Further research is needed on how physicians cope with the problems identified and on managers’ strategies and responsibilities in relation to these problems. If the complexity of the problems is not recognized, there is a risk that inadequate actions will be taken to solve them.