Abstract
Information technology (IT) services must generate added value for any business, either by enhancing its processes, automating its activities, or managing its resources. Using Long Term Evolution (LTE) Networks, IoT solutions and devices are able to be deployed in order to prevent safety incidents and or to online monitor performance and maintenance indicators produced by field equipment. Under the same context, implementing a private LTE network Service Management Model becomes a basic need for any company. Proposed Service Management model must be flexible enough to changes in order to accomplish high productivity demands like the ones that a Big Mining Company requires. Proposed model is based on Information Technology Infrastructure Library (ITIL) as the best known, disseminated and proven framework; additionally, it uses well known agile methodologies such as Scrum and DevOps. Along with the deployment for each of the proposed stages, a visual scheme is generated which, when it comes to a conclusion at the final stage, allows to visualize model interactions in its entirety. In addition to describing the expected results, model validation has been accomplished by an expert panel judgment under the developed topic. As a conclusion, proposed model involves a holistic approach, that is, a comprehensive approach that addresses various aspects of service management supported by a private LTE platform.
Highlights
We are living through a permanent digital revolution and the so-called digital transformation has arrived to absolutely change everything; many organizations have not aligned their business strategy along with information technology (IT) strategy in such a way it generates value for the business
Generating a strategy to manage the Long Term Evolution (LTE) platform in order to meet the needs of "La Minera" allowed to determine processes to meet the needs of the business without losing control and correct management of the new network and identify a set of benefits derived from the use of the LTE platform and the proposed model
It will be possible to increase the volume of production, for which a project has already been registered, which considers the implementation of VisioFrothTM, that is, an advanced image analysis system that monitors in real time a wide variety of characteristics of the flotation cells, characteristics that can be used to adjust the level of the cells or the feed air flow, and guarantee maximum mineral recovery in the flotation stage
Summary
We are living through a permanent digital revolution and the so-called digital transformation has arrived to absolutely change everything; many organizations have not aligned their business strategy along with IT strategy in such a way it generates value for the business. This paradigm change, this migration to a new digital world, needs to consider new ways to work; traditional verticals and un-collaborative forms have not been always successful. [2] develops an IT service management model applying agile frameworks and best practice guidelines within IT management processes. At [3], the authors design and describe an information technology (IT) service management model, based on Cobit V5 framework and ITIL 2011 best practices. At [5], a unified Medical and supplies management system is deployed by using agile SCRUM methodology
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