Privacy Policy Compliance of Chronic Disease Management Apps in China: Scale Development and Content Evaluation

Abstract

BackgroundWith the development of mobile health (mHealth), chronic disease management apps have brought not only the possibility of reducing the burden of chronic diseases but also huge privacy risks to patients’ health data.ObjectiveThe purpose of the study was to analyze the extent to which chronic disease management apps in China comply with the Personal Information Security Specification (PI Specification).MethodsThe compliance of 45 popular chronic disease management apps was evaluated from the perspective of the information life cycle. To conduct a fine-grained evaluation, a scale based on the PI Specification was developed. Finally, 6 level 1 indicators, 22 level 2 indicators, and 61 level 3 indicators were defined.ResultsThere were 33/45 apps (73%) with a privacy policy, and the average score of these apps was 40.4 out of 100. Items of level 1 indicators with high scores included general characteristics (mean 51.9% [SD 28.1%]), information collection and use (mean 51.1% [SD 36.7%]), and information sharing and transfer (mean 50.3% [SD 33.5%]). Information storage and protection had the lowest compliance with PI Specification (mean 29.4% [SD 32.4%]). Few personal information (PI) controllers have stated how to handle security incidents, including security incident reporting (7/33, 21%), security incident notification (10/33, 30%), and commitment to bear corresponding legal responsibility for PI security incidents (1/33, 3%). The performance of apps in the stage of information destruction (mean 31.8% [SD 40.0%]) was poor, and only 21% (7/33) apps would notify third parties to promptly delete PI after individuals cancelled their accounts. Moreover, the scoring rate for rights of PI subjects is generally low (mean 31.2% [SD 35.5%]), especially for obtaining copies of PI (15%) and responding to requests (25%).ConclusionsAlthough most chronic disease management apps had a privacy policy, the total compliance rate of the policy content was low, especially in the stage of information storage and protection. Thus, the field has a long way to go with regard to compliance around personal privacy protection in China.