Abstract
According to the definition of the International Organization for Standardization (ISO), quality is “the degree to which a set of inherent characteristics meets the requirements.” So the term “quality management” (QM) is defined as “a process within an organization, which attempts to achieve a continuous improvement of a process or a service.” For optimization responsibility of quality management, all current concepts in Germany base on one central pillar, the PDCA cycle. Different quality management models will described that have been developed for application in the hospital. With the aid of external and internal quality assurance, an improvement of therapeutic quality can be initiated. To subject the therapeutic success to a statistical analysis, markers of success are described. This chapter deals in detail with the specific aspects of quality management.
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