Prevention and management of conflicts in the field of municipal services

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Currently, it is difficult to imagine the existence of people, organizations, societies without conflicts. By themselves, these differences and contradictions can be a positive factor in the development of relations between people and those groups and organizations to which they are united. However, becoming sharp, they can interfere with the successful collaboration and lead to conflict. As many volume categories, the concept of conflict has many definitions and interpretations. One of them defines conflict as a lack of agreement between two or more parties that may be specific individuals or groups. Others invest in the conflict procedure, activity be suitable, considering the conflict active actions of each party sharing of their goals. A colored strong emotional feelings. Summarizing the different points of view, the authors referred to have conflict as a way to interact in the presence of contradictions and incompatible views, positions and interests, as a confrontation between interconnected, but following their purpose two or more parties. Exploring the theoretical side of the conflict, the article notes that it is a meaningful way to determine the object and subject of the conflict. In this regard reveals the content of the object, the subject of the conflict, the issues concerning the process of conflict management in the sphere of municipal service. Based on the analysis of law enforcement practice considers ways to manage and resolve conflicts, noted their negative influence in the power structures, which reduces credibility and confidence in the institution of public service as a whole by society. To improve the efficiency of state and municipal employees, the authors covered technology and ways of conflict management, methods of their overcoming and solutions.