Prevalence of burnout syndrome among medical service providers and hospital employees of Mashhad, Iran

Abstract

Background and Aims:This study aimed to evaluate prevalence rate of burnout syndrome in three aspects dimensions of emotional exhaustion, depersonalization, and decrement of personal accomplishment and also determining degrees of vocational satisfaction, work load, social support, and self –respect in medical service providers.Methods:In this descriptive study we listed all of the hospitals of Mashhad University of Medical Sciences and selected 660 staffs by stratified cluster sampling. They have filled up demographic information forms and self-respect, social support, work load, vocational satisfaction and burnout questionnaires of Maslach Burnout Inventory (MBI). Data has been analyzed by spss and statistical tests (Pearson Chi-Square …).Results:Results have shown that 91.2% of study units have high self-respect, 67.1% have high social support, 54.8% have moderate vocational satisfaction, and 67.7% have high work load. In the light of three burnout aspects, 38.6% have low level of dimensions of emotional exhaustion, 58% have low levels of depersonalization, and 62.9% have high levels of decrement of personal accomplishment. Also, findings have depicted considerable direct relation between dimensions of emotional exhaustion and depersonalization feeling and work load, between decrement of personal accomplishment feeling and social support, and between emotional exhaustion feeling and self-respect degree.Conclusions:Rate of burnout in staffs in dimensions of emotional exhaustion and depersonalization and decrement of personal accomplishment was low but because most of dimentions of burnout were higher among women it is important to increase support of them.