PresAIse, a prescriptive AI solution for enterprise

Abstract

Prescriptive artificial intelligence (AI) represents a transformative shift in decision-making by offering causal insights and actionable recommendations. Despite its huge potential, enterprise adoption of prescriptive AI faces several challenges. One such challenge is caused by the lack of experimental data for many enterprises, making it hard to attribute differences in outcomes to interventions alone. The second pertains to the explainability of AI recommendations, which is crucial for enterprise decision-making settings. The third challenge is contributed by the silos between technologists and business users, hindering effective collaboration. This paper outlines an initiative from IBM Research, PresAIse, aiming to address some of these challenges by offering a suite of prescriptive AI solutions. Leveraging insights from various research papers, the solutions include scalable causal inference methods, interpretable decision-making approaches, and the integration of large language models (LLMs) to bridge the communication gap via a conversation agent. A proof-of-concept demonstrates the solutions’ potential by enabling non-ML experts to interact with prescriptive AI models via a natural language interface, democratizing advanced analytics for strategic decision-making.