Abstract
Based on the analysis of legislation, the results of scientific research, materials of judicial and entrepreneurial practice, the content and features of pre-trial (claim) work of hotel organizations with consumers are analyzed. Particular attention is paid to the need to comply with both procedural (regulatory) and procedural rules for the implementation of the pre-trial procedure for resolving disputes. Conclusions are drawn about the significance of the claim procedure for resolving disputes for consumers and hotel organizations, directions for further pre-trial (claim) work of hotel organizations with consumer claims.
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