호텔조직의 멘토링 기능 구성요인 간 인과관계에 관한 연구

Abstract

As a hotel organization is a typical human-resource intensive industry, many researchers have proposed a mentoring function to alleviate a variety of problems that occur here. However, despite the criticality of mentoring in hotel organizations, some studies didn’t utilize the components of the mentoring function correctly. To fill this gap, the purpose of this research was to verify a causality that is an Interface of the Mentoring Function Component in a hotel organization. Also, a referenced paper on this research developed a mentoring function that reflected the characteristics of the hotel, and in this process, it was suggested that there is a causal relationship between the mentoring function configuration factors. In addition, after the theoretical consideration in this study, we were able to secure the rationale of this study in a Social Learning Theory(Bandura, 1986). Through this, the hypothesis was set and verified by empirical analysis. We carried out this study using employees of 5-star hotels within the metropolitan area(400 parts) and conducted confirmatory factor analysis which confirmed a suitable structure of the factors proposed in this study. Finally, we tested the hypothesis through structural equation modeling analysis. The implications of this study are as follows. By verifying the causal relationship between the mentoring function configuration factors, a theoretical depth of the mentoring function was found to be better. In practice, it can be inferred that the mentor’s advice for the mentee’s he career henceforth is better than the current work.