Potential security and privacy issues in zero UI touchless technology

Abstract

Touchless technology often called Zero User Interface (UI) has begun to permeate every aspect of our lives as its use became necessary for hygiene measures in public places. The evolution of touchless technology replacing touchscreen interaction started as a luxury concept to give a fancier look to digital interactions, but now it has gained real value as a health-oriented interaction method. Switching to a touchless interface reduces common touchpoints, which help to safeguard against the spread of pathogens. Although the evolution of touchless technology is not new, its use massively increased due to its inherent hygienic nature during the COVID-19 pandemic. However, this investment in a new form of digital interaction has several privacy and security issues that need attention, in order to allow for safe human–machine interaction to cope with security breaches and cyber-attacks to protect our credentials. This paper outlines the potential security and privacy issues concerning Zero UI adoption in various technologies that need to be considered if one wishes to adopt responsible technology practices with this technology.