Potential of continuing education in Health of improvement practices in urgency and emergencies in Emergency Care Units – UPA-24h

Abstract

The practice of Lean in the 24-hour Emergency Care Units is a reality in the 50 units that were part of the Lean Project in the 24-hour UPA of the Ministry of Health in partnership with the Fluminense Federal University. However, the continuity of the good practices developed by the improvement teams is threatened of being lost at the end of the Project with the departure of the consultants who helped in the implementation of the Lean Healthcare in this unity. In this sense, the objective of this work is to present a pedagogical methodology with potential for the implementation of the Permanent Education Center (Permanent Education in Health - EPS) as an instrument not only of education but also of internalization of this practice in the culture of Emergency Care Units. In the research method, a bibliographic research was used about the types of education followed by a qualitative and cross-analysis of data and information from the Virtual Platform of the Lean Project in the UPAs in the first version. The results presented: a strategic planning of the technical visits; the establishment of a tutor as a training facilitator; the practical action of the work teams according to the reality in each UPA; record of improvements via reports; dissemination of information using media platforms. As a conclusion, it can be stated that there was training via didactic resources and that permanent education contributed greatly to the success of the implementation of Lean Healthcare in the studied units.