Potential benefits of employee portals in public administrations: implementation and proactive behaviour towards the organization

Abstract

espanolEl objeto de este estudio es la determinacion de los beneficios que se consiguen a traves de la implementacion de un portal del empleado, tanto para la administracion publica como para los usuarios del portal. Proponemos una adaptacion del modelo de Huang, Jin y Yang (2004), basado en la teoria del soporte organizacional (Eisenberger et al., 1986). Esta teoria anticipa un comportamiento proactivo de los empleados cuando perciben un apoyo por parte de la organizacion. En este caso, el detonante para esa percepcion es la satisfaccion derivada de los beneficios al personal que proporciona un portal del empleado. A traves de un estudio empirico, realizado entre profesores del sector public, hemos encontrado evidencia de la percepcion del apoyo de la organizacion entre empleados publicos cuando el portal es implantado. No obstante no hemos encontrado una relacion entre ese soporte y un comportamiento proactivo hacia la organizacion. EnglishThe aim of this article is the determination of the advantages achieved through the implementation of an employee portal, both for the government and for the users of the portal. We proposed an adaptation of the Huang, Jin and Yang (2004) model, based on the organizational support theory (Eisenberger et al., 1986). This theory predicts a proactive behaviour of employees wheter they perceive a support of the organization. In this case, the trigger for that perception is the satisfaction derived by the benefits to personnel provided by an employee portal. Through an empirical study, conducted among public school teachers, we have found evidence of the perception of organizational support among public employees when the portal is deployes. However we haven´t found a link between that support and a proactive behaviour towards the organization.