Poster 377: Patient Perception of Social Media Use by Orthopedic Surgeons

Abstract

Objectives: The purpose of this study was to characterize content posted by orthopedic surgeons on social media while investigating patient perceptions of this content and how it may influence their healthcare decisions. Methods: Social media posts by orthopedic surgeons from around the country were reviewed and categorized. A patient survey was written to assess perception of these categories and level of patient social media utilization. The survey was administered in the clinic of three separate orthopedic surgeons via QR code. Results: There were 250 completed patient surveys. In terms of social media utilization, the 18-24 (87.1%) and 25-34 (86.4%) age groups more likely to report daily use (p=0.002). However, social media utilization was high among all age groups with 78% of all patients and at least 62.5% of patients in each age group reporting weekly or daily usage. 17% of patients reported using social media to see information about their healthcare at least once per month, 21% of patients reported reviewing the social media account of a physician at least once per month, and 19% of patients reported that they were likely or very likely to view the social media account of their own physician. 23% of patients reported that social media content is likely or very likely to influence which physician they see, while only 6% of patients considered a large social media following important or very important. Patients held the most consistently positive view of posts educating patients, discussing sports team coverage, and providing patient testimonials. Patients held consistently neutral views of posts educating colleagues, discussing presentations at national meetings, displaying aspects of surgeons’ personal lives, and supporting marginalized groups. Several post categories elicited negative or highly polarized responses including those discussing research publications, showing surgical technique pictures/videos, showing pictures or videos taken of the surgeon in the operating room, political statements, or showing pictures from a patient’s own surgery. Conclusions: Social media is a useful tool to help physicians interact with patients and grow a practice. Physicians should consider posting content that is viewed most positively by patients including post educating patients, discussing sports team coverage, and providing patient testimonials. Content that is viewed less favorably should be posted sparingly or with a sensitive tag so that patients can avoid seeing posts that they may not enjoy. Further study is required to understand the differences between physician social media content focused on interacting with patients compared to content focused on interacting with other physicians.