Abstract
It was recognized that eGovernment related applications act independently of each other, specifically in handling the same data and payment collection. Objective: To address the issue, this paper proposes an interoperable payment system that is highly integrated from the end-users’ perspective, and highly interconnected with the different eGovernment related applications. The proposed system also incorporates data analytics to allow policymakers to see a range of perspectives in decision-making for better public policies, programs, and processes. Methods/Analysis: Using the modified Princeton Project Management Methodology as the software development framework, three essential modules were developed: Payment Processing, Report Generation, and Data Analytics. Moreover, the municipal treasury officers of Nabua and Bula, Camarines Sur, Philippines assessed the level of acceptability of POPS based on ISO 9126 software quality metrics using the Developmental- Descriptive research methods. Findings: Based on results, the overall Likert score rating of POPS is 4.21 or an adjectival perceptions rating of strongly agree. Novelty/ Importance: This implies that POPS implements the necessary functional requirements for an eGov payment system according to the recommended ISO software quality metrics as perceived by the end-users and IT experts’ respondents. Keywords: e-Governance, Interoperability, Local Government Unit, Payment System, ICT
Highlights
Most individuals and other state clients have to make government payments at some point or another
The report generation gets more strenuous when the request is the collection per offices, which requires manual searching of code per office using the packaged office software
Technologies, the proposed POPS intend to build a tailored-fit application that can be installed on common platforms, and integrate the relevant eGov applications to improve efficiency
Summary
Most individuals and other state clients have to make government payments at some point or another. Morse[3] highlighted the significant drawbacks of traditional payment system such as slow processing workflow, nonuniformity of procedures, and lack of data integration. A simple example of this drawback is the significant legwork it takes to process a single payment transaction at a Local Government Unit (LGU). Once the payment is settled, the client still has to coordinate back or return to the intended office in order to confirm the payment for record purposes. These observations have often been interpreted in the context of reforming the traditional payment system to lower operating cost[3], and streamline the process[4]. Efforts to modernize the government payment system must be leveraged to improve the public service, financial system, as well as the efficiency of the economy
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