Abstract

 
 
 
 Integrated Referral Service System (IRSS) program is a service system to assist the poor in their needs through poverty reduction and social protection programs. One of them is the government makes a program or policy to be able to serve various social services in reducing poverty. It was found that the implementation of the Integrated Referral Service System program policy in its implementation involved legal rules and other regional regulations.
 This study aims to determine and describe the extent of policy implementation in the Integrated Referral Service System program at the Bandung City Social Service. This research report discusses the implementation of policies regarding the Integrated Referral Service System program, the obstacles faced and the efforts made by the Bandung City Social Service through the Puskesos assistant for Integrated Referral Service System implementation or facilitators in the Maleber village.
 The research method used in this method is a qualitative research method. Data collection techniques used are observation, interviews, and documentation. This research is a comparison in policy implementation is the theory of David L. Weimer and Aidan R. Vining (2014) namely Policy Logic, Environment in which Policy is Operated, and Implementor Capability. There were four informants in this study, namely the Head of Protection and Social Security, Head of the Service and Referral Section, Integrated Referral Service System of Implementing Facilitators and people who use Integrated Referral Service System.
 The conclusions drawn in this study are based on indicators that the Policy Implementation regarding the Integrated Referral Service System program in Bandung City through the Social Health Center in Maleber Village from 2019 to 2020 experienced a fairly high increase. Due to the large number of poor and underprivileged people who need assistance in the form of complaints about social problems, especially the impact of the covid 19. Poverty Reduction at the Bandung City Social Service is quite optimal, it's just that there are some obstacles regarding infrastructure and understanding in carrying out various complaints and services to the public. Integrated Referral Service System Health Center Scores.
 
 
 
 
Highlights
Social protection is an action taken to reduce poverty
The results of the study based on observations that have been made that the implementation of policies regarding the Integrated Referral Service Systemprogram is not optimal
Judging from the rules or guidelines according to the Minister of Social Affairs Regulation No 15 of 2018 concerning the Integrated Referral Service System for Handling the Poor and Poor People
Summary
Social protection is an action taken to reduce poverty. Especially the large number of residents in the city of Bandung who experience problems in poverty. One of them is the government making a program or policy to be able to serve various social services in reducing poverty, namely the Integrated Referral Service System. Referral Service System for Handling the Poor and Underprivileged People. there is Regional Regulation No 4 of 2020 concerning Poverty Alleviation which refers to the poor to fulfill their proper needs for the life of themselves and their families in the form of serving integrated referrals. 2018(Bandung Mayor Regulation, 2018)The focus of the problem regarding the Integrated Service System policy is a service system that describes the needs and complaints of the poor and poor people and makes referrals to program managers for handling the poor and underprivileged both at the center and in the regions with responsive, Aspirational, Fast and Responsive.
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