Place and importance of human resources management in hotel operations

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As nowadays technology production is out of monopoly of certain countries, it also possible for countries that don’t have necessary equipment for technology production to acquire them by copying. In this context every other resource except human resources can be bought, substituted or acquired by various means. Human resource is hardest to acquire and the most expensive. The most important feature of the tourism sector whose importance is ever-growing today and the future is it being a service sector. Therefore, the only way to reach maximum quality of touristic products is manpower. Within hotel operations, running services and satisfying customers are largely provided by the effort of personnel. For this reason; human resources is very important for the efficiency of hotel operations. Operations that adopts a modern manner of management, practices human resource management techniques that ensures the employment of right person, in the right place and the right time. It is clear that competitive power increases by the correct planning of human resources in an operation. In hotel operations, “human” factor is the one that creates both the income and expenditure. Good management of human resources factor will ensure efficient use of manpower in businesses. In a sector such as hotel managements, that face-to-face relationships and the case of “service of a human to a human” happens densely, management of human resources is only possible by a Human Resources Management which requires special knowledge and skill in this field. Human resources management is a discipline that educates the personnel, improve their knowledge and skill, motivate and ensure them being satisfied with their work. For hotel operations to adopt and practice the mentality of human resources management will ensure their continued existence. Keywords: Place And Importance, Human Resources Management, Hotel Operations