Pitfalls and Predictors of Poor Press Ganey Patient Satisfaction Scores

Abstract

Patient satisfaction scores are becoming increasingly more important in today’s health care environment; in the near future, institutions will have reimbursement affected by these scores. Press Ganey (PG) has become one of the leading patient satisfaction surveys. PG scores are from 1 (poor) to 5 (very good) and the survey for radiation oncology consists of 21 questions. Institutions are ranked according to percentage of patients scoring all 5s. Institutions with low percentile ranks will receive reimbursement cuts, while institutions with higher percentile ranks will receive bonuses.