Perspectives on supply chain quality management research

Hiep Thanh Nguyen,Lan Thi Phuong Huynh,Nguyen Thi Duc Nguyen,Vinh Phuc Le

doi:10.32508/stdjelm.v1iq4.475

Abstract

This study focuses on reviewing the current understanding of supply chain quality management research field in order to critically provide a systematic view about the existing relevant literature, and identify shortcomings and further research directions that should be explored. The Creswell’s methodology [1] in doing literature review is followed to conduct this study. As a result, three prevailing perspectives in supply chain quality management are (a) Supply chain management & quality management perspective in which the factors affecting supply chain quality management, integration, coordination, and sharing in supply chain, etc are done. But the sufficient investigation in entire supply chain as well as industry, barriers or facilitators, the role of other functions, quality of the supply chain, upstream-oriented quality activities, and organization learning within partners in the supply chain are less concerned; (b) Supply chain management & Lean perspective, prior studies identify factors affecting on supply chain performance and firm’s competitive advantages, benefits, characteristics, principles, practices and basic techniques for Lean supply chain management, etc. They have less interests in the entire supply chain investigation, Lean service, barriers or facilitators of supply chain quality management performance; and (c) Supply chain management & Innovation perspective, recent studies investigate factors affecting supply chain innovation, barriers or facilitators, developing innovation frameworks and approaches or strategies, etc. But they reveal limitations in the integration of supply chain strategies with innovation strategies and business strategies, barriers of innovation process, and how to cope with challenges and differences of various types of innovation. Overall, most of the existing researches on three mentioned perspectives mainly investigate within the manufacturing sector in developed countries, and they gives much attention to supply chain fulfillment; few studies focus on supply chain development and lack the combination.

Highlights

Researches on supply chain quality management (SCQM) have developed since 2004 [2]
The result of literature review about the field of supply chain quality management shows that prior studies approached SCQM under three prominent perspectives (1) Quality Management (QM) and Supply chain management (SCM), (2) SCM with the implementation of Lean and (3) SCM in the innovation process
Researches on SCQM under SCM-QM perspective have been investigated in several sectors such as construction, monitors, keyboards and power supply modules, electricity and electronic, machinery, transportation, automation, education, service, agri-food, pharmacy, etc

Summary

Introduction

Researches on supply chain quality management (SCQM) have developed since 2004 [2]. There are many studies that have defined the SCQM in several themes such as (a) Define SCQM using a simple formula, SC means production and distribution network; Q means meeting demand, achieving customer satisfaction and profitability; M means allowing conditions and increasing trust among the partners in the supply [3]. It mainly pays attention to customer, vendor relationship and quality of information technology system; (b) SCQM is a coordinated and integrated business activity that engages all partners in the supply chain to measure, analyze, improve products, services, and processes [2]. It values and satisfies the intermediate and end customers of partners within the supply chain; (c) SCQM is the direction, coordination, and implementation of all activities smoothly in the supply chain, which aims to improve operational quality, product quality, and customer satisfaction [4]; and etc. Most of these definitions already recognized the role of SCQM in the activities of the organization, but lack mentions about the importance of SCQM and how to measure, analyze and control the quality of the supply chain.

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