PERSONNEL MANAGEMENT BASED ON COMPETENCIES IN THE PROCESS OF SOLVING SERVICE TASKS

Abstract

Effective personnel management requires an individual approach when assessing employees, in order to carry out accurate analysis and informed decisions on the appointment of the best performer of work tasks and projects. The combination of professional qualities, abilities of employees, successful performance of work assignments, participation in projects has a great impact on the development process and the achievement of the company’s well-being. The article discusses algorithms for assigning competencies and their accounting in an organization, as well as an approach to the analysis of work tasks and projects for further use in finding optimal performers and employees training. In the studies, a rating was used for a specific work task, which displays data on the employee’s ability to complete a task. Existing specifications for work projects are information that contains both detailed work characteristics and requirements for performers. Requirements can be written explicitly or implicitly. In the case of n implicit knowledge and skills description that the performer must possess, the specification should be analyzed to form the necessary set of competencies and the conditions for their implementation. Integration of the specification analysis process into the overall competency management system in the enterprise allows expanding the possibility of personnel management. Understanding the situation in the organization regarding the work tasks performance through the specifications analysis allows one to identify various types of corporate knowledge and, if necessary, form new types of competencies that directly reflect specific activities within the company. The article presents an original method for seeking a suitable performer by means of a rating system for work tasks and competencies in order to develop and improve the competence base of employees for effective personnel management in the company.