Personality traits and employees’ job performance in hotel industry

Mercy Busayo Bello,Yekinni Ojo Bello

doi:10.24288/jttr.859088

Abstract

Studies that examined the association between personality traits and employees’ job performance in respect of hotels in Lagos State, Nigeria is under-reported. The current study, therefore, filled this research gap. The study adopted a quantitative research design, hence used structured questionnaires to collect data from 332 employees of 63 hotels across the 20 LGAs in Lagos State. Data that were collected was analyzed using Partial Least Squares_SEM. The result show that three of the five tested hypotheses, that is conscientiousness, openness to experience, and extraversion traits supported job performance in respect of hotels in Lagos State, Nigeria. This implies that exhibition of conscientiousness traits such as been dependable, organized, reliable, ambitious, perseveres and hardworking inclines to enhance job performance in the hotel industry in Lagos State. In addition, demonstration of openness to experience attributes such as being original, curious, imaginative, refined, and multifaceted tend to stimulate job performance in the hotel industry in Lagos State. Furthermore, displaying extraversion traits such as been sociable, passionate, and bold are essential for job performance in hotels in Lagos State. By confirming the link between personality traits and employees’ performance, this study offers an insight on personality traits that stimulate job performance in hotels in Lagos State. Therefore, managers and operators of hotel business in Lagos State can maximize employees’ performance in their respective organizations by implementing human resources policies gear towards recruitment of staff that believes in originality, teamwork and team-building including, training of staff to imbibe the culture of forgiveness, and acceptance of others’ view. Again, sociable and enthusiasm staff should be assigned to strategic frontline units of the hotel.

Highlights

Recent available reports show that investment in hotel industry, including other brands and independent accommodation establishments in Lagos State rose from 9,400 rooms in 2016 to 10,222 in 2018 (PricewaterhouseCoopers, 2018)
The outcome of this study conforms to the report in Iqra et al (2013) that investigated the effect of personality traits on job performance of employees of banking sector in Pakistan
The outcome of this study shows that extraversion trait has positive and significant effect on employees’ job performance

Summary

Introduction

Recent available reports show that investment in hotel industry, including other brands and independent accommodation establishments in Lagos State rose from 9,400 rooms in 2016 to 10,222 in 2018 (PricewaterhouseCoopers, 2018). Despite the favorable hotel investment outlook in Lagos State, the corresponding performances of the industry in the state is not encouraging, showing a decline at an increasing rate (Jll, 2016, 2017 & 2018) The implication of this is that the physical capacity of hotel facilities in Lagos State are underutilized, resulting in revenue loss. It had been reported that many factors may be responsible for the decline in hotel performance Major among these factors based on empirical studies is issue of personality traits of hotel employees (Tuteja & Sharma, 2017). Personality traits in this context explains the entirety of emotional and physical temperaments of an individual. Job performance explains recurring activities to establish organizational goals, monitor progress toward the goals, and adjust achieve those goals more effectively and efficiently (Dhaifallah et al 2013). Nmadu (2013) sees employees’ job performance as a degree of accomplishment of tasks measured against pre-set standards of accuracy, completeness, cost and speed

Methods

Results

Conclusion