Job Satisfaction and Employees’ Performance of Hotel Industry: Empirical Evidence from Lagos State, Nigeria

Abstract

This study examined the influence of job satisfaction on employees’ performance of hotel industry in Lagos State. The study adopted a structured questionnaires to collect data from 330 employees of 63 hotels in the 20 LGAs of Lagos State. Data analysis was performed using Partial Least Square Structural Equation Modelling. It arisen from the study that the relationship between job stress, promotion opportunity and supervisory support, and employees’ performance are statistically significant. In addition, the relationship between payment system and workplace environment, and employees’ performance are not significant. The discoveries offer noteworthy inferences for managers of hotels in Lagos State to give more attention to staff promotion matters for enhanced job performance. The findings further provides significant implication for hotel operators in Lagos State to take staff support initiatives seriously. To the best of our knowledge, the study presents the first major study that proposed and validated job satisfaction and employees’ performance (JOPEF) model for hotels in Lagos State. The new model provide hotel business operators, the government and academics with new insight into the association between job satisfaction and employees’ performance of hotels in an emerging economy.