Perilaku Konsumen dalam Membeli Kopi di Masa Pandemi Covid-19 pada Coffee Shop Kota Padang

Abstract

The Covid-19 pandemic has an impact on coffee consumer behavior, especially consumers who make purchases at coffee shops. This study aims to determine the motivation of consumers to buy coffee and identify the decision-making process of consumers buying coffee at coffee shops in Padang City during a pandemic. The method used is a survey method on 100 consumers in 10 coffee shops (Coffee Shops Janji Jiwa, Rasa Coffee, Kopi dari Hari, Kupi Batigo, Rimbun Espresso & Brew Bar, Kubik Koffie, Bacarito Kopi, Dua Pintu Coffee, Lalito Coffee Bar, V Coffee) in Padang City. These variables are the motivation to buy and stage of the consumer decision proses (need recognition, Information Search, evaluation of alternatives, purchase decision and post-purchase evaluasion). Data were analyzed using descriptive statistics from the frequency distribution table. The results showed that the motivation of consumers to buy coffee in coffee shops was due to the comfortable atmosphere, eliminating boredom and the taste of coffee with the most purchased types of coffee, namely espresso based lattes (47%) and manual brew cold brew. (29%). In the process of making purchasing decisions at the need recognition stage, the benefit that consumers want to seek is good taste (60%). At the information search stage, most coffee purchases are based on information from friends (63%) and social media influence (67%). The alternative evaluation stage, consumers choose the comfort of the place (53%). At the stage of the purchasing process, consumers choose a good taste of the product, a comfortable place with attention to health regulations. The post-purchase stage is mostly satisfied with the coffee purchased and 92% of respondents will buy again