Performance Metrics: Key to Success in Global Supply Chain Management

Abstract

ABSTRACT The globalization of business has created new challenges for supply chain management. Many multinational companies have formed partnerships with, and depend on, the cooperation of firms halfway around the world. Managing, controlling, and measuring the performance of global supply chains is growing in complexity, but also in its importance, in order for companies to make a success of their cross-border partnerships. This paper discusses the particular challenges of global supply chain management, the complexity of decisions regarding the location of new facilities, and new information system technologies which facilitate global supply chain management. The paper also presents real-world examples of the successful use of performance metrics to monitor global supply chains and discusses ongoing challenges of global supply chains.