Performance measurement using supply chain operation reference (SCOR) model: a case study in a small-medium enterprise (SME) in Indonesia

Abstract

Nowadays, measuring supply chain performance is a topic that attracts many researchers. Performance measurement can be used as a reference to improve performance in order to compete in the market. This study aims to measure the supply chain performance in a small and medium enterprise (SME) producing sports clothes in Yogyakarta. This research utilizes the performance attributes from the Supply Chain Operation Reference Model (SCOR). The business process is identified as the baseline to determine performance metrics on each process (plan, source, make, deliver, return and enable) and performance attributes, i.e. reliability, responsiveness, agility, cost, and asset management efficiency. According to the experts within the company, there are only 27 of 40 performance metrics obtained valid. The overall performance score is at a good level with a value of 77.89. Among the metrics, it is found 9 metrics in marginal and average level while the remaining metrics gained the value of more than 70. This supply chain performance analysis can support the company decision making in order to improve its performance at an excellent level.