Abstract
Abstrack - PT. Pijar Sukma is a furniture industry company, located in Jepara, Central Java. PT. Pijar Sukma is having problems that customer order requests cannot be fulfilled according to production targets. So companies need tools that can measure performance. This research uses the performance prism method which involves stakeholders so that they can form the sides of the prism, namely satisfaction, contribution, strategy, process, and capability. From these methods used to compile key performance indicators (KPIs), 30 KPIs were produced based on satisfaction and contributions in the design that had been prepared, there were 10 strategic KPIs, 10 process KPIs, and 10 capability KPIs that were weighted through the analytical hierarchy process (AHP) method, then scored using the analytical hierarchy process (AHP) method. OMAX to provide an actual value with a score of 1-10 on each KPI and the traffic light system as a color assignment, namely green means very good / the target is maximally appropriate, yellow is quite good / the target has not reached the maximum, and red means bad / the target has not been maximized . The results of the processing and calculation show that the company's performance index value of 2.836 is categorized as red with an actual value of 3.00, meaning the company has achieved the performance measurement plan but has not reached the set target so that the company can maintain good performance and make changes to poor performance by improving performance in red. Key words: Key Performance Indicators (KPI), Performance Prism, Analytical Hierarchy Process (AHP), Objective Matrix (OMAX), and Traffic Light System.
Highlights
Di era perkembangan teknologi yang begitu cepat berkembang dan semakin canggih
Pijar Sukma is having problems that customer order requests cannot be fulfilled according to production targets
This research uses the performance prism method which involves stakeholders so that they can form the sides of the prism, namely satisfaction, contribution, strategy, process, and capability
Summary
Di era perkembangan teknologi yang begitu cepat berkembang dan semakin canggih. Dengan adanya perkembangan teknologi, mengakibat persaingan bisnis usaha semakin ketat. Pengukuran kinerja dapat memberikan perbaikan didalam perusahaan jika didapatkan hasil yang kurang memuaskan. Perusahaan dapat melakukan pengukuran kinerja dengan melibatkan stakeholder. Dengan mengetahui pengukuran kinerja dapat memberikan perbaikan didalam perusahaan jika didapatkan hasil yang kurang memuaskan. Performance Prism merupakan sebuah teori yang dikembangkan oleh Universitas Cranfield, kemudian pada tahun 2000 Neely, Adams, dan Kennerley mencoba memperkenalkannya sebagai sebuah metode pengukuran kinerja perusahaan. D. Stakeholder dalam Performance Prism Stakeholder mempunyai peran dalam pengukuran kinerja dengan metode performance prism adalah sebagai berikut [9]: 1. 3. Pekerja / tenaga kerja Suatu perusahaan memerlukan kinerja yang kompoten dari pekerja/tenaga kerja untuk dapat menjalankan proses usahanya. KPI memeberikan strategi yang sangat jelas dan membantu untuk melakukan pengawasan dan perbakan pada kinerja perusahaan. AHP memiliki kemampuan untuk memecahkan masalah multiobjektif dan multikriteria didasarkan pada perbandingan preferensi dari setiap elemen hierarki sehingga model pengambilan keputusan yang komprehensif. Menurut beberapa eksperimen dan pengalaman, inkonsistensi sebesar 10 % ke bawah tingkat konsistensi yang masih bisa diterima
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