Performance Management and Quality of Lecturers’ Services at Makerere University

Maria Goretti Kaahwa,Mary Anyango,Regis Zombeire Kamaduuka

doi:10.37284/eajes.2.1.243

Maria Goretti Kaahwa, Mary Anyango + Show 1 more

Open Access

https://doi.org/10.37284/eajes.2.1.243

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Abstract

The purpose of this study was to establish the relationship between goal setting and quality of lecturers’ services. This was based on the deteriorating quality of lecturers’ services in Makerere University, the pioneer university in Uganda. The study was a cross-sectional survey, targeting academic staff in College of Humanity and Social Sciences (CHUSS), College of Commerce and Business Administration (CoBAMS) and College of Education and External Studies (CEES). These lecturers were selected using simple random sampling technique. Data was collected using a self-administered questionnaire. It was analysed using Pearson’s correlation coefficient index and regression analysis techniques. Results revealed that there was a highly positive significant impact between goal setting and quality of lecturers’ services (teaching, research supervision, writing and publication, and finally community services). It was hence concluded that goal setting is a strong predictor of quality of lecturers’ services. Thus, a recommendation that once lecturers’ quality of services is to be enhanced at Makerere University there should be high engagement of lecturers on boards, council, senate to influence decisions geared towards achieving university objectives missions and goals.

Highlights

Performance management plays an important role in improving the quality of services offered in universities by the lecturers
Esposito and Virile (2015) studied improving student success with goal setting theory and established that goalsetting theory enables teachers to effectively teach learners, assess, and participate in giving students feedback from the learning process
The findings of the study revealed a highly positive significant relationship between goal setting and quality of lecturers’ services at Makerere University. These findings implied that as academic staff are engaged in goal setting that is, on setting goals, objectives, setting strategic plans and following them up

Summary

Introduction

Performance management plays an important role in improving the quality of services offered in universities by the lecturers. More adoption of modern technologies and innovations in the UK’s higher education have been utilized with the aim of improving quality services among the people in higher education (Great-batch and Holland, 2016). Performance management has been given little attention in improving the quality of services among employees in the education sector. Studies on regular in-service programmes, workshops, seminars, conferences for both academic and non-academic staff have been found to improve on the quality of services among employees in universities (Ebisine, 2015). Phillips (2008) conducted a study on professional development and quality of teachers’ services and found out that equipping teachers with adequate knowledge improves their quality of services

Objectives

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Conclusion