Abstract
The continuous development of advanced manufacturing has triggered a strong demand for technological service platforms. To better support the development of the technological service platform, it is necessary to conduct a performance evaluation for the technological service platform. However, the existing evaluation methods fail to fully consider the ambiguity and uncertainty of decision-makers’ judgments. Meanwhile, conventional methods require quite a few pairwise comparisons when determining the criteria weights. This paper proposes a novel approach that integrates rough Z-number, the best worst method (BWM), and TODIM (an acronym in Portuguese of Interactive and Multi-Criteria Decision Making) to address these issues. The proposed method can significantly reduce the number of pairwise comparisons. It also shows a significant advantage in dealing with vague information and handling the reliability of the evaluation. Moreover, the TODIM method helps capture the decision-makers' risk attitude towards uncertainty. Finally, a case study of seven technological service platforms is conducted to validate the feasibility and effectiveness of the proposed method.
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