Abstract
PT. NYCZ is a manufacturing company engaged in plastic bottle packaging production that cannot be separated from the problem of competition with similar companies. The problems encountered at PT. NYCZ regarding employee performance, namely lack of communication relations between subordinates and superiors, so that delivery of work instructions from superiors is still not understood by subordinates, it has an impact on employee performance output, Therefore the company must improve more efficient strategies in terms of leadership that is able to run and manage everything in internal and external of the company, more reliable skilled workforces, modern machines and technology, and is able to get a wider market and customers in plastic bottle products marketing. Malcolm Baldrige Criteria for Performance Excellence or Baldrige Criteria is a guide for a company to achieve high quality performance which consists 7 criterias, namely Leadership; Strategic Planning; Customer Focus; Measurement, Analysis and Knowledge Management; Focus on Workforce; Process Management; and Results. This research was conducted by distributing questionnaires to PT. NYCZ employees, respondents were taken according to job desks ranging from cashiers to managers. After questionnaire data was obtained, it was processed using SPSS to test validity and reliability. Then, questionnaire results were processed using Malcolm Baldrige score to determine company performance level. From the research results, it was obtained that the total points from Malcolm Baldrige Criteria for Performance Excellence survey are 411,14. Therefore, according to MBCfPE score, the performance of PT. NYCZ is Early Improvement with Average category
Highlights
In the business world, changes in environmental conditions, the emergence of new competitors, the implementation of new standards, changes in consumer demands and other things, are part of what companies must anticipate
NYCZ regarding employee performance, there are problems in terms of leadership who are not able to run and manage everything that is internal and external to the company, there are problems regarding workers who have less skills, machines and technology that are often damaged during the production process, K3 problems that still lacking in application in the field, lack of competitive strategies in innovation in the form of variants of plastic packaging bottles, as well as problems regarding the lack of loyalty to customers in terms of customer satisfaction and needs
The data was taken based on a questionnaire submitted by researchers for respondents related to the Malcolm Baldrige Criteria for Performance Excellence based on the job desk grade of respondents
Summary
Changes in environmental conditions, the emergence of new competitors, the implementation of new standards, changes in consumer demands and other things, are part of what companies must anticipate. NYCZ regarding employee performance, there are problems in terms of leadership who are not able to run and manage everything that is internal and external to the company, there are problems regarding workers who have less skills, machines and technology that are often damaged during the production process, K3 problems that still lacking in application in the field, lack of competitive strategies in innovation in the form of variants of plastic packaging bottles, as well as problems regarding the lack of loyalty to customers in terms of customer satisfaction and needs Based on this background, the company's performance appraisal is an important thing to do. The Malcolm Baldrige criteria have been applied as a quality management tool in formulating strategies based on the company's internal and external conditions (Wijayanti, 2002)
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