Abstract
Based on the care impact caused by the COVID-19 pandemic, the present study aimed to describe the profile of patients seen by teleconsultation during the pandemic. This is a cross-sectional study carried out in Bahia, Brazil. The study population consisted of 99 patients and data collection was carried out using forms applied by trained professionals. The majority of the population was composed of women aged 40 to 59 years, brown in color, married or in a stable relationship and of Catholic religion. The main reasons for seeking the service according to the chapters of CIAP2 were: skeletal, psychological, endocrine, metabolic, nutritional and dermatological muscle. Among all patients, 43.48% were obese or morbidly obese. About 48.05% were aware of the free medical consultation by telemedicine over the Internet. There was a greater demand for the service by women, as well as a higher percentage of patients with musculoskeletal symptoms and people living with chronic diseases. The mental health complaints were also quite expressive, precisely in a period of the pandemic in which there was a partial interruption of the services that offered such care. The ease of access to teleconsultation can help to expand the distribution of health care to places with contrasting supply-demand.
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