Perception of the Quality of Care by the Users in the Gynecology and Obstetric Service of a Public Hospital of High Speciality From Veracruz

Abstract

Background: It is known that measuring the perception of the quality of care in a hospital has become a growing and important indicator of the efficiency of the health system; however, so far, Mexico has not set a precedent for it. Objective: To report the results obtained in order to evaluate its importance and impact. Material and Methods: A qualitative cohort, prospective longitudinal study was carried out in the High Specialty Hospital of the Secretary of Health and Assistance (SSA) of the state of Veracruz, in the different areas of the gynecology and obstetrics service (GYO), using the surveys provided by the official website of the State Government: http://www.calidad.salud.gob.mx/site/calidad/encuesta_satisfaccion_trato_digno.html as a measurement instrument. Unit of Analysis: 450 people following pertinent inclusion and exclusion criteria, with a confidence level of 99% and a confidence limit of 1.7%. Discussion: Given the growing demand for health services by users, it is imperative that both public and private institutions are up to the task, both in terms of quantity and quality of human capital. Conclusions: we consider it necessary to generate analysis and reflection devices that redefine the model of relationship between professionals and patients, considering the political, social and cultural variables in which this relationship is formed.