Perception of Quality Culture in Small and Medium Enterprise

Abstract

This research determines appropiate ways to assess a small and medium enterprise’s current perception of quality culture. To accomplish this, a questionnaire was developed, based upon eight quality principles of International Standardization Organization (ISO). Two small and medium enterprises (SME’s) were agreed to participate in this research. Result indicate that there are the differences in quality perception between two SME’s especially for leadership, involvement of people, process approach, continual improvement, and mutually beneficial supplier relationships. We proposed 7 ways to build quality culture in SME’s i.e. declare company values, training of quality culture awareness, focus on quality in every activity, controlling document, communicate with management and regulators, find the feedback, and build the foundation of quality culture.