Perception analysis of the Indonesian society on twitter social media on the increase in BPJS kesehatan contribution in the Covid 19 pandemic era

Abstract

In the conditions of the Covid-19 Pandemic, the president of Indonesia, Ir Joko Widodo, on May 13, 2020, announced an increase in BPJS Kesehatan contribution. This announcement made everyone in the community boisterous, including Indonesians on social media twitter. Currently, Indonesia is ranked fifth in the world using social media twitter, so data mining on Twitter is a good opportunity to see the public’s response to a developing issue. This paper will discuss perceptions analysis of the Indonesian people on social media regarding the issue of increasing the contribution of BPJS Kesehatan. The issue of increasing the contribution of BPJS Kesehatan has been a topic of conversation on Twitter for a long time. After 30 days of data crawling, 145,359 tweets were obtained. This amount of data proves that the Indonesian people are very active in issuing opinions regarding the issue of increasing contribution BPJS Kesehatan. Various kinds of differences of opinion in each conversation are classified into three types of opinion using the Naive Bayes method. The three types of opinions are classified into positive opinions, negative opinions, and neutral opinions. The opinion classification results obtained were 73% containing negative opinions, 18% positive opinions, and 9% neutral opinions. This can serve as an early warning for the government to see the public’s response in every policy taken. So that each policy can be evaluated for the better.