Perceived investment in employee development and turnover intention: A social exchange perspective

Abstract

Applying the social exchange theory the study aimed at exploring the relationships between perceived investment in employee development, affective commitment, job satisfaction, and turnover intention. Using a self-administered questionnaire, 177 tellers of private sector commercial banks in Pakistan were randomly selected and surveyed to test a multiple mediation model, to see if the relationship between perceived investment in employee development and turnover intention was mediated by affective commitment and job satisfaction. The causal steps method was used to assess the multiple mediation model. Results indicate that affective commitment and job satisfaction completely mediated the link between perceived investment in employee development and turnover intention. Further, the difference between the two mediated effects was not statistically significant. Implications, limitations, and future lines of research are also discussed in the paper.