PERANAN SALES SECRETARY DALAM MENDUKUNG KELANCARAN MANAJEMEN SALES DI KUTA PARADISO HOTEL

Ni Luh Supartini,Cendana Cahyani Lestari Guyana

doi:10.22334/jihm.v10i2.171

Ni Luh Supartini, Cendana Cahyani Lestari Guyana

Open Access

https://doi.org/10.22334/jihm.v10i2.171

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Abstract

The role of a secretary is required in assiting to complete the whole works. As a secretary, the most important skill is managing time and choosing work priorities so that the main work can be completed on time. At the same time, there are a number of jobs beside of the main jobs should be completed. It affects the load of secretary’s jobs were fulled. This study aims to find out how the roles and responsibilities of the sales secretary who are concurrently as sales admins, as well as what are the obstacles faced in carrying out the tasks. Data was collected through observation, interview and documentation techniques. The data analysis technique used in this research is descriptive qualitative. The results of the study showed descriptively that the sales secretary is very instrumental in supporting the management system of sales at Kuta Paradiso Hotel, Bali. The problems was encountered by a secretary was lack of communication skills, lack of human resources that affect the load of secretry’s responsibilities was over.

Highlights

The role of a secretary is required in assiting to complete the whole works
The most important skill is managing time and choosing work priorities so that the main work can be completed on time
This study aims to find out how the roles and responsibilities of the sales secretary who are concurrently as sales admins, as well as what are the obstacles faced in carrying out the tasks

Summary

Introduction

The role of a secretary is required in assiting to complete the whole works. As a secretary, the most important skill is managing time and choosing work priorities so that the main work can be completed on time. Semua dilakukan dengan baik dan benar sehingga kegiatan di sales berjalan lancar.” Maka dapat disimpulkan bahwa tugas yang dilakukan oleh sales secretary yang merangkap sebagai sales admin dalam fungsi perencanaan kegiatan manajemen meliputi membuat minute sales meeting, membuat payment request, membuat budget sales, membuat jadwal kerja sales staf, membuat invitation, memo dan guest list jika ada event, membuat complimentary stay, membuat laporan, membuat check list tugas yang ada pada jobdesc, mencatat dan mendistribusikan segala bentuk informasi yang didapat, serta memberikan saran dan ide kepada pimpinan.

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Results

Conclusion