PERAN BRAND AWARENESS MEMEDIASI PENGARUH ELECTRONIC WORD OF MOUTH TERHADAP NIAT BELI ES TEH INDONESIA

Abstract

The massive influence of social media among the majority of internet users in Indonesia, who are millennials and generation Z, has made the growth of the current beverage business accelerate. Tea is a drink that can be consumed by all levels of society in Indonesia, both the lower, middle and upper classes. This study aims to examine and explain the role of brand awareness in mediating the effect of electronic word of mouth on consumer purchase intentions of Indonesian iced tea in Denpasar City. This research was conducted in Denpasar City with a total sample taken of 100 respondents with the method of determining the sample is purposive sampling. The data analysis technique used is path analysis, Sobel test and VAF test. The results showed that electronic word of mouth had a positive and significant effect on purchase intention, electronic word of mouth had a positive and significant effect on brand awareness, brand awareness had a positive and significant effect on purchase intention, and brand awareness was positively and significantly able to mediate the effect of electronic word of mouth on purchase intention. This research is expected to provide an empirical contribution to management science, especially consumer behavior and be useful for the Es Teh Indonesia Company in developing product marketing strategies related to brand awareness, electronic word of mouth, and company purchase intentions.
 Keywords: Brand Awareness; Electronic Word of Mouth; Purchase Intention